Returns and Exchanges
Online Return Policy
Launch releases, sale items and discounted/promotional merchandise are Final Sale, and are not eligible for return, exchange or cancellation. This includes in-store pick up orders.
Any “refused” shipments are the customer’s responsibility. The original shipping charge, as well as the cost of return shipping, will be deducted from the original purchase amount and a restocking fee may apply.
All items must be unworn, unwashed and in new condition with the original tags/packaging intact. Please ensure that all items are well-packaged, and all footwear boxes are protected with outer packaging. Any item(s) not received back in the condition in which it was shipped may be refused or subject to a 25% restocking fee.
All additional costs related to online returns are the customer’s responsibility unless it was a mistake on our part.
Sequential orders are often indicative of bot activity and may be subject to a 25% restocking fee. Any cancelled orders or refused shipments may be subject to a 25% restocking fee, in addition to any shipping charges associated with the shipment.
All in-store pick up orders that have been left on-site at any of our store locations for longer than 6 months may be subject to a restocking fee and products may be added back to inventory.
Request a Return for an Online Order
Getdipt.com will accept items back for exchange or return on all regular priced items within 14 days of package delivery confirmation (or date of order fulfillment for in-store pick up orders).
In-Store Return Policy
Dipt® Kicks will accept returns for Store Credit or Exchange on all regular priced items within 7 days of purchase. Please bring the item along with the original purchase receipt.
Launch releases, sale items and discounted/promotional merchandise are Final Sale upon purchase/delivery, and they are not eligible for return, exchange or cancellation in-store. This includes in-store pick up orders.
All items must be unworn, unwashed and in new condition with the original tags intact. Any item(s) not received back in the condition in which it was purchased may be refused or subject to a 25% restocking fee.
